Will no one rid me of this troublesome client? I show up, precisely at 7:15 am, as promised. Yes, it is certainly earlier than most of my first calls of the day. But seeing as though this client had begged, yea, implored Tech Support for someone with extensive knowledge of blade servers, I relented and [...]

Sistertech loves reading the Psalms. There always is something there to provide encouragement. The Psalm today is no exception. 1In you, O Lord, I take refuge; let me never be put to shame. Some clients are whiners. They complain about any and everything, before, during, and after our service calls. I take refuge in The One [...]

Just got off the phone with panicked client. Seems slew of dastardly viruses have infected his hard drive. He’s in pretty bad shape. So is his laptop. Not much Sistertech could do by phone but offer what little reassurance I could. My advice to others? There are two key lines of defense. First, take a [...]

We know that death is not the end of life. It is, for many computers and peripherals, only the beginning of that new life which has been preordained for them. Still, delivering the news to the owners of deceased devices can be tricky. Owners go through the typical stages: denial, anger, bargaining, depression, and finally, [...]